The Journey, Ideation and Digitization – the Birth of the Access Health CT Mobile Platform (Part 2 of 2)

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The Offering (product performance, product system, service)

In March, 2014 we selected a primary vendor partner to start development and we starting to build our team to ensure feasibility. By early April, 2014 we had the first mock ups, and by the end of April 2014 mockups were no longer straw man and were using functional demos.

 

The testing vendor was engaged and testing was thorough, covering the below testing scope:

  1. Anonymous Browsing Individual
  2. Anonymous Browsing Family
  3. View Plan
  4. View Plan Details in PDF
  5. Link to Plan in Network Doctors
  6. Account login/logout
  7. My Inbox
  8. View Messages
  9. View Notices (eligibility determinations etc.)
  10. View Documents
  11. View Household members
  12. View Selected plan household members selected
  13. Verification Upload from Mobile Camera
  14. Verification Comments for Upload
  15. List of Verifications Required After Determined Eligible for Selected Programs
  16. Verifications for QHP and APTC
  17. Verifications for QHP and CSR
  18. Verifications for MAGI Medicaid
  19. Verifications for CHIP
  20. Account Creation

 

By mid-March 2014 development for the iPhone application was 100% complete. After just five short months after an enormous go-live, resulting from visionary thinking and pioneer leadership, Connecticut was ready to launch a mobile application for health insurance exchanges. This would be the first mobile application in the marketplace with the depth of functionality I the public or private sector.

 

Last was security.  The executive leadership at the Connecticut Bureau of Enterprise Systems and Technology was absolutely essential.  Immediately requesting interaction diagrams for the mobile application architecture, web controls and cloud architecture they were determined to support the exchange.  Their security experience, from penetration testing to application security testing was a critical turning point for the launch of the mobile application for Connecticut residents.

 

Our Delivery (channel, brand, a better customer experience)

By early May 2014 the fully working mobile enrollment application was operational and being testing internally. During the 2014 CIO Cloud Summit in Miami Florida, Peter Nichol announced the soon-to-be released, first end-to-end mobile application by either public or a private health exchange!

 

At the May 2014 Board of Directors meeting Peter Nichol, leading technology for Connecticut, introduced the executive project manager and together they provided the Lt. Governor, Secretary of the State of CT, commissioners and fellow board members a demonstration of just how easy it was to enroll for healthcare coverage from a mobile device. In 8 minutes and 30 seconds a family was signed up live, for a qualified health plan. There was a huge round of applause! The belief, became a vision and was now real.

 

It Takes Everyone to Execute

Thank you to everyone that was involved with this amazing story empowering Connecticut residents.

 

“Joining the elite CIO100 with this year’s theme of ‘Innovating in the Digital Economy’ is an amazing organizational accomplishment and is a testament of the amazing digital achievements Access Health CT has championed.  We are at the forefront digitizing health insurance exchanges and transforming the healthcare industry. Through digital we are changing lives” said Peter Nichol, former Head of Information Technology at Access Health CT

 

Boundless vision, passion and the belief a difference can matter inspires teams, transforms organizations and revitalizes industries – go beyond the possible to 10x.

 

The full story of the digitization and launch of the Connecticut Mobile application: Part 1 and Part 2.

 

References:

CIO.com. (2015a). The 2015 CIO 100 Winners: Showcasing the Transformative Power of IT-Business Innovation. Retrieved August 5, 2015, from http://www.cio.com/cio100/2015

 

CIO.com. (2015b). CIO 100 2015 Winner Profile. Retrieved August 5, 2015, from http://www.cio.com/cio100/detail/2501

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Peter is a healthcare business and technology executive, recognized for Digital Innovation by CIO 100, MIT Sloan, Computerworld, and the Project Management Institute. As Managing Director at OROCA Innovations, Peter leads the CXO advisory services practice driving digital strategies.

Peter was honored as an MIT Sloan CIO Leadership Award Finalist in 2015 and is a regular contributor to CIO.com on innovation. As Head of Information Technology, Peter was responsible for Connecticut’s Health Insurance Exchange’s (HIX) industry-leading digital platform transforming consumerism and retail oriented services for the health insurance industry. Peter championed the Connecticut marketplace digital implementation with a transformational cloud-based SaaS platform and mobile application recognized as a 2014 PMI Project of the Year Award finalist, CIO 100, and awards for best digital services, API, and platform. He also received a lifetime achievement award for leadership and digital transformation, honored as a 2016 Computerworld Premier 100 IT Leader.

Peter has a B.S. in C.I.S from Bentley University and an MBA from Quinnipiac University, where he graduated Summa Cum Laude. He earned his PMP® in 2001 and is a certified Six Sigma Master Black Belt, Business Relationship Management Professional (BRMP) and Certified Scrum Master. As a Commercial Rated Aviation Pilot and Master Scuba Diver, Peter understands first hand, how to anticipate change and lead boldly.